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The Mobile VPN with SSL software enables users to connect, disconnect, gather more information about the connection, and to exit or quit the client. The Mobile VPN with SSL client adds an icon to the system tray on the Windows operating system, or an icon in the menu bar on macOS. You can use this icon to control the client software.

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To use Mobile VPN with SSL, you must:

The WatchGuard Mobile VPN with SSL client v11.10.4 or higher is a 64-bit application.

If you are unable to connect to the Firebox, or cannot download the installer from the Firebox, you can Manually Distribute and Install the Mobile VPN with SSL Client Software and Configuration File.

Client Computer Requirements

For information about which operating systems are compatible with your Mobile VPN with SSL Client, see the Operating System Compatibility list in the Fireware Release Notes.

In Fireware v12.5.4 or higher, the Firebox requires the SSL VPN client to support TLS 1.2 or higher. In Fireware v12.4.1 or lower, the Firebox requires the SSL VPN client to support TLS 1.1 or higher.

Windows Requirements

To upgrade the Mobile VPN with SSL Windows client, you must have administrator privileges.

  • If a minor version update is available, but you cannot update the client version, you can still connect to the VPN tunnel.
  • If a major version update is available, but you cannot update the client version, you cannot connect to the VPN tunnel.

In Fireware v12.5.3 or higher, if the client automatically detects that an upgrade is available, but you do not have administrator privileges, a message appears that tells you to contact your system administrator for assistance. If a minor version update is available, you can select the Don't show this message again check box. This check box does not appear if a major version update is available.

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In Fireware v12.5.2 or lower, if the client automatically detects that an upgrade is available, a message appears that asks you to upgrade. However, if you do not have administrator privileges, you cannot upgrade the client.

macOS Requirements

To install the Mobile VPN with SSL client on macOS, you must have administrator privileges.

In macOS 10.15 (Catalina) or higher, you must install v12.5.2 or higher of the WatchGuard Mobile VPN with SSL client. For more compatibility information, see the Fireware Release Notes.

Download the Client Software

You can download the client from the WatchGuard Software Downloads page or from the Firebox.

In Fireware v12.5.5 or higher, your web browser must support TLS 1.2 or higher to download the client from the Firebox. In Fireware v12.4.1 or lower, your web browser must support TLS 1.1 or higher to download the client from the Firebox.

To download the client from the Software Downloads page:
  1. Go to the Software Downloads page.
  2. Do one of the following:
    1. From the Select a device drop-down list, select the hardware model of the Firebox.
    2. In the text box, type the first four digits of the Firebox serial number.
  3. In the WatchGuard Mobile VPN with SSL Software section, click the Mobile VPN with SSL for Windows link or the Mobile VPN with SSL for macOS link.
    The installation file downloads to your computer.
To download the client from the Firebox:
  1. Authenticate to the Firebox with an HTTPS connection over the port specified by the administrator. The default port is 443.

Over port 443

https://<Firebox interface IP address>/sslvpn.html

https://<Firebox host name>/sslvpn.html

Over a custom port number

https://<Firebox interface IP address>:<custom port number>/sslvpn.html

https://<Firebox host name>:<custom port number>/sslvpn.html

The authentication web page appears.

  1. Type your Username and Password.
  2. If Mobile VPN with SSL is configured to use more than one authentication method, select the authentication server from the Domain drop-down list.
    The Mobile VPN with SSL download page appears.
  1. Click the Download button for the correct installer for your operating system: Windows (WG-MVPN-SSL.exe) or macOS (WG-MVPN-SSL.dmg).
  2. Save the file to your computer.
Download

From this page, you can also download the Mobile VPN with SSL client profile for connections from any SSL VPN client that supports .OVPN configuration files. For more information about the Mobile VPN with SSL client profile, see Use Mobile VPN with SSL with an OpenVPN Client.

In Fireware v12.5.4 or higher, you can disable the software downloads page hosted by the Firebox. If you disable this page, users cannot download the Mobile VPN with SSL client from the Firebox. Users can download the client from the WatchGuard website, or you can manually distribute the client to your users. For more information, see Plan Your Mobile VPN with SSL Configuration.

Install the Client Software

To install the client in Windows:
  1. Double-click WG-MVPN-SSL.exe.
    The Mobile VPN with SSL client Setup Wizard starts.
  2. Accept the default settings on each screen of the wizard.
  3. (Optional) To add a desktop icon or a Quick Launch icon, select the check box in the wizard that matches the option.
  4. Finish and exit the wizard.
To install the client in macOS:
  1. Make sure that the System Preferences > Security and Privacy settings on your Mac allow apps downloaded from Mac App Store and identified developers. This is the default setting.
  2. Double-click WG-MVPN-SSL.dmg.
    A volume named WatchGuard Mobile VPN is created on your desktop.
  3. In the WatchGuard Mobile VPN volume, double-click WatchGuard Mobile VPN with SSL Installer <version>.mpkg.
    The client installer starts.
  4. Accept the default settings on each screen of the installer.
  5. Finish and exit the installer.

After you download and install the client software, the Mobile VPN client software automatically connects to the Firebox. Each time you connect to the Firebox, the client software verifies whether any configuration updates are available.

Connect to Your Private Network

To start the Mobile VPN with SSL client in Windows, do one of the following:
  • From the Start Menu, select All Programs > WatchGuard > Mobile VPN with SSL client > Mobile VPN with SSL client.
  • Double-click the Mobile VPN with SSL shortcut on your desktop.
  • Click the Mobile VPN with SSL icon in the Quick Launch toolbar.
To start the Mobile VPN with SSL client on macOS:
  1. Open a Finder window.
  2. Select Applications > WatchGuard.
  3. Double-click the WatchGuard Mobile VPN with SSL application.

Specify the Client Connection Settings

After you start the Mobile VPN with SSL Client, to start the VPN connection, you must specify the authentication server and user account credentials. Mobile VPN with SSL does not support Single Sign-On (SSO).

The Server is the IP address of the primary external interface of a Firebox, or an FQDN that resolves to that IP address. If Mobile VPN with SSL on the Firebox is configured to use a port other than the default port 443, in the Server text box, you must type the IP address or FQDN followed by a colon and the port number. For example, if Mobile VPN with SSL is configured to use port 444, and the primary external IP address is 203.0.113.2, the Server is 203.0.113.2:444.

The User name format depends on which authentication server the user authenticates to. For example, if the Firebox configuration includes multiple authentication servers, you must specify the authentication server in the User name text box. The User name must be formatted in one of these ways:

To use the default authentication server

Type the user name. Example: j_smith

To use another authentication server

Type the authentication server name or domain name, and then type a backlash () followed by the user name. Example: <server.example.com><j_smith>.

Active Directory — ad1_example.comj_smith

Firebox-DB — Firebox-DBj_smith

RADIUS (Fireware v12.5 or higher) — rad1.example.comj_smith or RADIUSj_smith. You must type the domain name specified in the RADIUS settings on Firebox.

RADIUS (Fireware v12.4.1 or lower) — RADIUSj_smith. You must always type RADIUS.

If your configuration includes a RADIUS server, and you upgrade from Fireware v12.4.1 or lower to Fireware v12.5 or higher, the Firebox automatically uses RADIUS as the domain name for that server. To authenticate to that server, you must type RADIUS as the domain name. In this case, if you type a domain name other than RADIUS, authentication fails.

To connect to your private network from the Mobile VPN with SSL client:

  1. In the Server text box, type or select the IP address or name of the Firebox to connect to.
    The IP address or name of the server you most recently connected to is selected by default.
  2. In the User name text box, type the user name.
    If Mobile VPN with SSL on the Firebox is configured to use multiple authentication methods, specify the authentication server or domain name before the user name. For example, ad1_example.comj_smith.
  3. In the Password text box, type the password for your user account.
    The client remembers the password if the administrator configured the authentication settings to allow it.
  4. Click Connect.

If the connection between the SSL client and the Firebox is temporarily lost, the SSL client tries to establish the connection again.

To troubleshoot connection issues, see Troubleshoot Mobile VPN with SSL.

Other Connection Options

Two other connection options are available in the client only if the administrator has enabled them on the device you connect to.

Automatically reconnect

Select the Automatically reconnect check box if you want the Mobile VPN with SSL client to automatically reconnect when the connection is lost.

Remember password

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Select the Remember password check box if you want the Mobile VPN with SSL client to remember the password you typed for the next time you connect.

Mobile VPN with SSL Client Controls

When the Mobile VPN with SSL client runs, the WatchGuard Mobile VPN with SSL icon appears in the system tray (Windows) or on the right side of the menu bar (macOS). The type of magnifying glass icon that appears shows the VPN connection status.

Windows:

  • — The VPN connection is not established.
  • — The VPN connection is established. You can securely connect to resources behind the Firebox.
  • — The client is in the process of connecting or disconnecting. The 'W' letter in the icon pulsates.
  • — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

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macOS:

  • — The VPN connection is not established.
  • — The VPN connection is established. You can securely connect to resources behind the Firebox.
  • — The client is in the process of connecting or disconnecting. The 'W' letter in the icon pulsates.
  • — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

macOS (Dark Mode):

  • — The VPN connection is not established.
  • — The VPN connection is established. You can securely connect to resources behind the Firebox.
  • — The client is in the process of connecting or disconnecting. The 'W' letter in the icon pulsates.
  • — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

To see the client controls list, right-click the Mobile VPN with SSL icon in the system tray (Windows), or click the Mobile VPN with SSL icon in the menu bar (macOS). You can select from these actions:

Connect/Disconnect

Start or stop the Mobile VPN with SSL connection.

Status

See the status of the Mobile VPN with SSL connection.

View Logs

Open the connection log file.

Properties

Windows — Select Launch program on startup to start the client when Windows starts. Type a number for Log level to change the level of detail included in the logs.

macOS — Shows detailed information about the Mobile VPN with SSL connection. You can also set the log level.

Show Time Connected (macOS only)

Select to show the elapsed connection time on the macOS menu bar.

Show Status While Connecting (macOS only)

Select to show the connection status on the macOS menu bar.

About

The WatchGuard Mobile VPN dialog box opens with information about the client software.

Exit (Windows) or Quit (macOS)

Disconnect from the Firebox and shut down the client.

See Also

This article is intended for system administrators who set security policy in enterprise environments that require smart card authentication.

Enable smart card-only login

Make sure that you carefully follow these steps to ensure that users will be able to log in to the computer.

  1. Pair a smart card to an admin user account or configure Attribute Matching.
  2. If you’ve enabled strict certificate checks, install any root certificates or intermediates that are required.
  3. Confirm that you can log in to an administrator account using a smart card.
  4. Install a smart-card configuration profile that includes '<key>enforceSmartCard</key><true/>,' as shown in the smart card-only configuration profile below.
  5. Confirm that you can still log in using a smart card.

For more information about smart card payload settings, see the Apple Configuration Profile Reference.

For more information about using smart card services, see the macOS Deployment Guide or open Terminal and enter man SmartCardServices.

Disable smart card-only authentication

If you manually manage the profiles that are installed on the computer, you can remove the smart card-only profile in two ways. You can use the Profiles pane of System Preferences, or you can use the /usr/bin/profiles command-line tool. For more information, open Terminal and enter man profiles.

If your client computers are enrolled in Mobile Device Management (MDM), you can restore password-based authentication. To do this, remove the smart card configuration profile that enables the smart card-only restriction from the client computers.

To prevent users from being locked out of their account, remove the enforceSmartCard profile before you unpair a smart card or disable attribute matching. If a user is locked out of their account, remove the configuration profile to fix the issue.

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If you apply the smart card-only policy before you enable smart card-only authentication, a user can get locked out of their computer. To fix this issue, remove the smart card-only policy:

  1. Turn on your Mac, then immediately press and hold Command-R to start up from macOS Recovery. Release the keys when you see the Apple logo, a spinning globe, or a prompt for a firmware password.
  2. Select Disk Utility from the Utilities window, then click Continue.
  3. From the Disk Utility sidebar, select the volume that you're using, then choose File > Mount from the menu bar. (If the volume is already mounted, this option is dimmed.) Then enter your administrator password when prompted.
  4. Quit Disk Utility.
  5. Choose Terminal from the Utilities menu in the menu bar.
  6. Delete the Configuration Profile Repository. To do this, open Terminal and enter the following commands.
    In these commands, replace <volumename> with the name of the macOS volume where the profile settings were installed.
    rm /Volumes/<volumename>/var/db/ConfigurationProfiles/MDM_ComputerPrefs.plist
    rm /Volumes/<volumename>/var/db/ConfigurationProfiles/.profilesAreInstalled
    rm /Volumes/<volumename>/var/db/ConfigurationProfiles/Settings/.profilesAreInstalled
    rm /Volumes/<volumename>/var/db/ConfigurationProfiles/Store/ConfigProfiles.binary
    rm /Volumes/<volumename>/var/db/ConfigurationProfiles/Setup/.profileSetupDone
  7. When done, choose Apple () menu > Restart.
  8. Reinstall all the configuration profiles that existed before you enabled smart card-only authentication.

Configure Secure Shell Daemon (SSHD) to support smart card-only authentication

Users can use their smart card to authenticate over SSH to the local computer or to remote computers that are correctly configured. Follow these steps to configure SSHD on a computer so that it supports smart card authentication.

Update the /etc/ssh/sshd_config file:

  1. Use the following command to back up the sshd_config file:
    sudo cp /etc/ssh/sshd_config /etc/ssh/sshd_config_backup_`date '+%Y-%m-%d_%H:%M'`
  2. In the sshd_config file, change '#ChallengeResponseAuthentication yes' to 'ChallengeResponseAuthentication no' and change '#PasswordAuthentication yes' to '#PasswordAuthentication no.'

Then, use the following commands to restart SSHD:

sudo launchctl stop com.openssh.sshd

sudo launchctl start com.openssh.sshd

If a user wants to authenticate SSH sessions using a smart card, have them follow these steps:

  1. Use the following command to export the public key from their smart card:
    ssh-keygen -D /usr/lib/ssh-keychain.dylib
  2. Add the public key from the previous step to the ~/.ssh/authorized_keys file on the target computer.
  3. Use the following command to back up the ssh_config file:
    sudo cp /etc/ssh/ssh_config /etc/ssh/ssh_config_backup_`date '+%Y-%m-%d_%H:%M'`
  4. In the/etc/ssh/ssh_config file, add the line 'PKCS11Provider=/usr/lib/ssh-keychain.dylib.'

If the user wants to, they can also use the following command to add the private key to their ssh-agent:

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ssh-add -s /usr/lib/ssh-keychain.dylib

Enable smart card-only for the SUDO command

Use the following command to back up the /etc/pam.d/sudo file:

sudo cp /etc/pam.d/sudo /etc/pam.d/sudo_backup_`date '+%Y-%m-%d_%H:%M'`

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Then, replace all of the contents of the /etc/pam.d/sudo file with the following text:

Enable smart card-only for the LOGIN command

Use the following command to back up the /etc/pam.d/login file:

sudo cp /etc/pam.d/login /etc/pam.d/login_backup_`date '+%Y-%m-%d_%H:%M'`

Then, replace all of the contents of the/etc/pam.d/login file with the following text:

Enable smart card-only for the SU command

Use the following command to back up the /etc/pam.d/su file:

sudo cp /etc/pam.d/su /etc/pam.d/su_backup_`date '+%Y-%m-%d_%H:%M'`

Then, replace all of the contents of the/etc/pam.d/su file with the following text:

Sample smart card-only configuration profile

Here’s a sample smart card-only configuration profile. You can use it to see the kinds of keys and strings that this type of profile includes.